Privacy Policy of Shenzhen ValuePlus Electronics Co., Ltd.
Last Updated: January 3, 2026
Effective Date: January 3, 2026
Shenzhen ValuePlus Electronics Co., Ltd. (hereinafter referred to as “we,” “us,” or “our company”) fully recognizes the importance of your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you purchase or use our “ValuePlus” branded products and services (including but not limited to various laser rangefinders, LiDARs, sensors, and other smart hardware devices, along with their accompanying software, mobile applications, and technical services—collectively referred to as “our products and services”), and outlines the rights you are entitled to.
Please read and understand this policy in its entirety before using our products and services. By beginning or continuing to use our products and services, you acknowledge and agree that we may process your personal information in accordance with this policy.
1. How We Collect and Use Your Information
We collect information to provide you with high-quality, reliable products and services and to enable core functionalities of our devices. The collection of information is based on the following purposes and methods:
1.1 Device Activation, Connectivity, and Data Services
Types of Information Collected:
- Device Identification Information: To activate and manage the device you have purchased, we collect unique identifiers and configuration details such as serial number, model, firmware version, and MAC address.
- Device Operation and Measurement Data: During normal operation and measurement tasks, the device collects and uploads relevant operational logs, event records, and measurement data (e.g., distance, angle, coordinate point clouds) according to its functional capabilities.
- Network Information: Includes IP address, network quality metrics, connection timestamps, and similar data generated when the device connects to a network.
Purpose of Use: To activate your device, link it to your account, and deliver core services such as remote monitoring, data visualization, measurement analysis, and alert notifications.
1.2 Communication with You
Types of Information Collected: When you contact our technical support or sales team, you may provide additional communication records, feedback, issue descriptions, and related files.
Purpose of Use: To respond to your inquiries, fulfill service requests, resolve technical issues, and gather product feedback to improve service quality.
2. Sharing, Transfer, and Public Disclosure of Information
We place great importance on the confidentiality of your information and will never sell your data. We only share your information with third parties under the following necessary circumstances:
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With Your Explicit Consent: We may access device data only after you are fully informed and have actively granted authorization. Please note that all such data is stored locally on your mobile app and is not uploaded to any cloud server.
3. Your Data Rights
You retain full control over your data stored locally within the app:
- You may delete your local data at any time.
- Once deleted, the data cannot be recovered.
- As there is no cloud backup, we are unable to assist in restoring deleted local data.
4. How We Protect and Store Your Information
We implement industry-standard security technologies and management measures (such as data encryption and access controls) to safeguard your information. However, please note that all data is stored exclusively in the local database of your mobile app and cannot be restored via the cloud.
5. Protection of Minors
Our products and services are primarily intended for business users and individual users with full legal capacity. We do not intentionally offer our products or services to minors, nor do we knowingly collect personal information from individuals under the age of 18.
6. Updates to This Policy
We may update this Privacy Policy from time to time. In the event of material changes, we will notify you in advance through prominent means—such as website announcements or in-app push notifications—prior to the revised policy taking effect.
7. How to Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us via the following channels:
Company Name: Shenzhen ValuePlus Electronics Co., Ltd.
Legal Representative: Sun Conglin
Registered Address: Room 1001, Building 38, Xialang Industrial Zone, Heshuikou Community, Matian Subdistrict, Guangming District, Shenzhen
Dedicated Email: sales997@valueplus2.com
Customer Service Phone: +86-755-83842919
We will generally respond to your inquiry within 15 business days of receipt.